PRIVACY POLICY
Effective date: 2025-12-16
Pandopa Office SRL (“we”, “us”, or “our”) operates the Gridpunk mobile application (the “Application”).
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Application.
By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you provide directly, such as:
- In-game identifiers or usernames
- Support communications (emails, messages sent to us)
We do not require you to provide real names, addresses, or payment card information.
Information Collected Automatically
When you use the Application, certain information is collected automatically, including:
- Device information (device model, operating system, language, country/region)
- App version and build information
- Gameplay events and usage statistics
- IP address (used for security, analytics, and regional services)
In-App Purchases
All payments are processed by third-party platforms (Google Play / Apple App Store).
We do not collect or store:
- Credit card numbers
- Billing addresses
- Payment account details
How We Use Your Information
We use collected information to:
- Operate and improve the Application
- Enable online features and matchmaking
- Analyze gameplay, performance, and stability
- Detect cheating, fraud, and abuse
- Provide customer support
- Comply with legal obligations
Anti-Cheat, Security, and Fair Play
We may process technical and behavioral data to detect cheating, tampering, or unauthorized modifications, and to enforce fair play and security measures (including suspensions or bans).
This processing is necessary to protect the integrity of the game and other players.
Third-Party Services
The Application uses third-party services that may collect information according to their own privacy policies. These include, but are not limited to:
- Unity
- Playfab
- Photon Fusion
- Photon Chat
- Google Analytics for Firebase
- Unity Analytics
- Kochava
- Google Play Services
- AdMob
We recommend reviewing the privacy policies of these providers.
Data Retention
We retain personal data only for as long as necessary to provide the Application, comply with legal obligations, resolve disputes, and enforce our Terms & Conditions. When data is no longer required, it is deleted or anonymized.
Data Sharing
We do not sell your personal data.
We may share data only:
- With service providers required to operate the Application
- When required by law or legal process
- To protect our rights, users, or the integrity of the Application
Children’s Privacy
The Application is not intended for children under the age of 13.
We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, please contact us and we will delete it.
Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, contact us using the details below.
Data Security
We take reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective upon posting on this page. Continued use of the Application means you accept the updated policy.
Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
- By email: dan.popa@nevergames.net
- By visiting this page on our website: www.nevergames.net